Terms and Conditions for SpinMills Casino

1. Introduction

The use of the SpinMills Casino website and related services is subject to the following Terms and Conditions (“T&Cs”). 

1.1.  You indicate your agreement to these terms and conditions by using our site or any of our services.

 The Dutch Gambling Authority, often known as the Kansspelautoriteit or KSA, issues licenses and regulates SpinMills Casino. 

1.2.  Our operations and games are safe, fair, and legal since we follow all the rules and regulations that the Dutch government has put in place regarding gambling.

 1.3. SpinMills Casino and you are legally bound by these terms and conditions as well as our privacy policy, policy on responsible gambling, and bonus terms.  You indicate your assent to our terms and policies when you sign up for an account, make a deposit, or make use of our services.  Do not create an account or use the site if you are not in agreement with these conditions in any way.

 2. Explanation

These Terms and Conditions define the following terms:

 A player (also known as a “User” or “You”) is anyone who visits, registers, or plays games on the SpinMills Casino website.

 You can manage your finances and play games on our website by creating an account.

 Games: anything you can play at our online casino, including table games, slots, live dealer options, and other betting products.

 “Operator” (often “we” or “us”) refers to SpinMills Casino, the legitimate company that operates this website (along with its subsidiaries and authorized representatives).

3. Enrollment Requirements and Player Attendance

3.1 SpinMills Casino has a minimum age requirement of 18 years old for both account registration and gameplay.  The law in the Netherlands mandates that we implement this age limit.  We will deactivate the account and cancel all bets made on it the moment we discover it is being used by a minor.

3.2. Capacity to Enter into Binding Agreements: Only individuals who can lawfully enter into binding agreements may use our website.  We do not let those who are listed in the Centraal Curatele- en Bewindregister (CCBR) for persons under financial guardianship or any other type of legal supervision to register or gamble with us.

3.3. CRUKS (Self-Exclusion): Do not register for an account or play at SpinMills Casino if you are listed in CRUKS, which means you have been banned from gambling in the Netherlands.  Before new members are approved, they are screened using the CRUKS database.  We will comply with Dutch rules and refuse service to anyone whose information is located in the registry, whether that information was requested by you or was inserted by a third party.

3.4. Before you sign up, make sure that online gambling is legal in your area by checking with the local government.  If visiting our website would break any laws in your country or region, you do not have the legal right to do so.  We reserve the right to block access from some countries to make sure that we follow the rules in each area.

3.5. Limit of One Account Per Person: It is absolutely forbidden to create numerous accounts for the same person at SpinMills Casino.  Duplicate accounts will be closed and any winnings or bonuses earned through them may be voided if we find out about them.

3.6. Prohibited Individuals: Anyone having a business relationship with the Operator is not allowed to play on the service.  Everyone in the following categories is considered an employee: agents, contractors, and family members of SpinMills Casino employees.  Additionally, you are not permitted to register or wager on our platform if you possess insider information of our operations, such as through a partnership or vendor arrangement.  This regulation guarantees impartiality and avoids possible biases.

3.7. Legal Compliance: By using our services, you confirm that you will follow all local, state, and federal laws and regulations.  Using your account for illicit purposes is strictly prohibited.  No one may use this site for illegal purposes, including but not limited to money laundering, terrorist funding, or any other type of criminal activity.  We diligently track all transactions and will promptly notify the relevant authorities in the event of any questionable behavior, as mandated by law.

 4. Registering and Verifying Your Account

4.1.Before you start the account creation process, make sure that the information you give on the registration form is correct and up to date.  This part has your full name, date of birth, real address, email address, and phone number.  As part of the responsible gambling guidelines in the Netherlands, you could be asked to establish spending or investment limitations during the registration process.  You are in violation of these guidelines if you provide inaccurate information.

4.2. KYC (Know Your Customer)  The identities of the players need to be verified.  You may be required to provide identity, proof of age, and evidence of address at any stage of the registration process or afterwards.  It is common practice to request recent proof of domicile, a government-issued photo ID, and proof of ownership of the payment method. Examples of such documents include utility bills, bank statements, passports, and ID cards.  Your Citizen Service Number (BSN) may also be requested, as per Dutch law.  While we verify your details and finish our Know Your Customer (KYC) checks, we may temporarily restrict access to your account, including the ability to withdraw funds.  We are compelled to do this for reasons of security.

4.3. Who Owns Which Payment Method:  You are required to provide your own name whenever you make a deposit or withdrawal using any kind of electronic wallet, bank account, credit card, or debit card.  Your SpinMills Casino account and your payment method should be under the same name.  To verify this, we may need documentation such as a bank statement or a snapshot of your online wallet profile.  No payments made by third parties are permitted.  Your account may be suspended and any deposits or wins associated with them canceled if we discover that you have used another person’s card or account to finance your play.

4.4. Use a strong password to protect your account and don’t let anyone else know how to log in.       Things that happen to your account are your fault.       Do not let anyone know your password.       If you see a lot of failed login tries or strange transactions, you should report them right away.       Anyone can get into your account if you don’t keep your login information safe. We won’t be responsible for any losses that happen.

4.5 Information about the writing.  Always check that the information in your account is right.   If your email, phone number, or address changes, make sure to update your account or get in touch with us.   Once you sign up, you can’t change your name, date of birth, or anything else that is private.  Your account could be closed and your money taken away if you give false information or try to be someone else.

4.6 Every family must have at least one account, and we can decide how many accounts can be made from the same IP address.

5. Funds Transferred and Received

5.1. Deposit Methods: We accept a variety of deposit methods, including major credit/debit cards, bank transfers, e-wallets, and more, which you can see on our website. For all deposits, you must use a personal bank account or credit card. Any transaction that doesn’t follow this rule will be turned down. We can suspend your account and give back any winnings that are linked to it. We can also cancel any deposits that were made from an account that isn’t in your name.

5.2 You must follow the minimum and maximum deposit amounts that we have set. Usually, you need at least twenty euros (or the same amount in another currency) to make a deposit or withdrawal. When you make a deposit, you’ll see the most you can put in. This amount may change depending on the type of payment. You can set your own deposit limits for each day, week, or month if you want to be a responsible gambler. We will either check or stop any attempt to go over the limit you set for yourself.

5.3. Maximum Withdrawal Amount:  There is a default daily withdrawal limit of €1,500 and a transaction limit of €500.  There are also monthly and weekly caps, such as €20,000 and €5,000, respectively.  We shall confirm with you in writing any approval for higher limitations in exceptional circumstances, such as for VIP players or jackpot winners.  If there are any restrictions, you will be informed of them on our withdrawal page before you submit your request.  If your request exceeds the limit, we will process the amount up to that limit and hold the remaining amount in your account for future withdrawal.

5.4. Deposit Wagering Requirements:  There is a three-time wagering requirement before a player may request a withdrawal, in accordance with anti-money laundering regulations.  If you want to remove €100 from your account, you need to wager €300 before you can request the withdrawal.  We enacted this rule to ensure that our casino is not being used for financial transactions that have nothing to do with gaming.  Your withdrawal request may be denied and you may be asked to play through the specified amount again if you have not fulfilled this criterion.  (Refer to Section 9 for information about bonuses; this is distinct from the wagering requirements for bonuses.)

5.5. When and How to Withdraw:  For regulatory and security-related reasons, we will always try to honor your original deposit method when processing a withdrawal.  In the case of bigger withdrawals or suspicious account activity, we reserve the right to request extra verification papers prior to approving a payout.  It usually takes a few business days for us to complete withdrawals once they are approved.  Keep in mind that the payment provider or institutions involved determine how long it takes for the cash to reach you once we send them.  Once payment has been sent, we cannot be held liable for any delays that may occur because these are factors beyond our control.

 In most cases, SpinMills Casino does not impose fees on players when they make a deposit or a withdrawal.  We do not, however, have any say over any costs that may be levied by your own bank or payment provider, such as those associated with processing bank transfers or currency exchanges.  We retain the right to withhold a minor fee from your withdrawal to compensate for any expenses incurred as a result of your transaction habits, provided that such expenses are extremely unusual.  We will provide you advance notice if we decide to proceed with this.

6. Dormant and Inactive Accounts

 6.1. Inactive Account: Your account will be deemed inactive after 12 months of no activity, including no logins or bets.  You will be notified via the email address you provided when your account reaches that threshold.

 6.2. Dormancy Fee: If your account does not make any activity but still has funds in it, we have the right to charge you a monthly fee for inactivity.  To cover the cost of maintenance, a little amount (a few euros monthly) will be deducted from your account balance.  We will notify you via email at least thirty days prior to the first fee being deducted.  We will not take any amount from your remaining balance if you log in or withdraw it before the fee is imposed.  Once your account balance is zero or the account becomes active again, we will stop charging the fee.

6.3 The right to close an account is reserved by us in the event that it remains dormant for an exceptionally lengthy duration, usually twelve months or longer.  We will hold onto any funds in your account for security purposes if they are still there when it is closed for inactivity.  After you’ve passed our verification procedures, you can get in touch with us whenever you want to get your money back.  It is important to be aware that according to Dutch law, we may have to transfer the remaining funds to the rightful authority or a specified trust account if the account goes unclaimed for a long enough period.

 6.4. Account Reactivation: Call customer service to have your account reactivated if it has been closed or designated as inactive because of inactivity.  Prior to reactivation, we might have to confirm your identity once more.  The process of reactivating an account does not incur any fees.  However, in order to start playing again, you might have to make a new account if your old one was permanently closed and any money that was left over was either paid out or sent to the proper authorities (as required by law).

7.  Things That Are Not Allowed

7.1.  Disallowed Behavior: By using SpinMills Casino, you consent not to partake in the following forbidden behaviors:

 Never utilize the casino as a conduit for the transfer or laundering of illicit funds.  It is absolutely forbidden to use your account to fund illegal activity or conceal the source of illegal funds.  We keep an eye on financial dealings and will notify the proper authorities if we notice anything fishy.

 There are no bots or cheating software. You are the only who allowed to play.  It is strictly forbidden to cheat in any way by using automated software (such as bots, auto-clickers, or scripts) or by taking advantage of game defects.

 Collaborating with other players to obtain an unfair advantage is strictly not aloved.  That includes not collaborating on betting plans, not disclosing your card information to other players, and not engaging in any team play that might lead to house or player fraud.

 It has already been mentioned that having more than one account is prohibited.  It is deceitful to utilize numerous accounts in order to avoid betting limitations or claim more bonuses.  Winnings will be nullified and any associated accounts will be canceled if this is found.

 Avoid accessing the site from regions where gaming is banned or where we do not operate by refraining from using virtual private networks (VPNs), proxies, or any other method that masks your location.  Your account will be deactivated if we find out that you are inflating your location.

 It is not permitted to place bets in cooperation with others, such as by pooling funds to mimic a high roller or by dividing bets across accounts to avoid limits. This practice is known as syndicate betting.  You need to wager on each game separately.

 Bonus Abuse: You shouldn’t do things like use risk-free betting strategies, have several accounts, or work with others to get the most out of promotions or bonuses.  Reap the benefits of bonuses in a fair manner.  For further information on the rules regarding bonuses, see Section 9.

7.2.  Enforcement Measures: We reserve the right to take any or all of the following measures if we have reasonable grounds to believe that you have participated in unlawful conduct:

 Suspending or Closing Your Account: Put your account on hold temporarily or permanently.

 All bets and wagers that we suspect were involved in the misbehavior will be voided, meaning they will be canceled and all profits will be lost.

 Take Money: Any winnings or incentives that came from breaking the rules should be confiscated.

If you need to, go to court and tell the right regulatory or law enforcement bodies what’s going on.

We will do a fair review if we find proof of a violation and let you know what happens next. In the event that there is a misunderstanding, you will have the chance to explain your point of view.  Our judgment will be definitive, though, if we find evidence of a major breach, such as one that compromises our platform’s integrity or violates the law.

 7.3.  Please do not share your account with anyone.  Neither you, nor anybody else you know should ever use another user’s account.  It will be considered an unauthorized usage if we discover that someone else is using your account.  The account may be closed and all wins could be forfeited if this happens.  Your login credentials should be secure and unique at all times.

 7.4. Security and Integrity: You are therefore enjoined to refrain from interfering in any manner with the operation or security of our website. Hacking the system, manipulating software, injecting malicious code, and denial-of-service attacks are all instances of this type of attack. Everything you view on our website—games, software, text, photos, etc.—is protected by intellectual property laws as well. You are not allowed to use our content for any kind of commercial benefit without our prior approval. Violators may face immediate account termination and potential legal consequences. Additional information regarding intellectual property is provided in Section 13.

8.  Technical Concerns and Game Fairness

 8.1.  All of the games that our trusted providers offer are fair because they use approved Random Number Generator (RNG) technology. If you do this, the outcomes of games like slots or card draws will always be totally random and fair. Experts from outside our company regularly look over and check our RNGs and games to make sure they are fair and follow Dutch and EU rules. The people who work and visit the casino can’t change the results in any way.

 8.2.  Each game that is offered at SpinMills Casino has a unique document that contains information about its regulations. Understanding the game’s settings, unique features, and win-making process is an important aspect of the experience. Please contact our customer service department at any time if you have any queries or issues regarding the game, including the bonus round of a slot machine or the regulations of a certain table game. We are always available to assist!.

 8.3.  You will typically not be able to cancel a wager once our system has accepted it.  Before you confirm your bet, be sure it is correct.  You will be allowed to keep your wager regardless of whether you see an early cash-out option or not; this is especially true in live betting situations.  Even if you lose connection to the internet or the game after placing a bet, our servers will keep track of it and, if possible, will finish it automatically.  The results will be visible in your account history the next time you check in.

 8.4.  In the event that a game does not work properly or if there is a software problem on our end, we retain the right to nullify the impacted bets or games.  We will invalidate the results and fix your balance if, for instance, a software issue causes a game to display inaccurate information.  Any time we find an error, we will let you know.  We work hard to resolve technical issues in a timely manner.  But if you experience any kind of technical difficulty, like a drop in connection or a malfunctioning gadget, please note that SpinMills Casino is not liable.  Put simply, we are unable to make up for any financial losses that may arise from technical difficulties such as your internet connection dropping or your equipment malfunctioning while you are playing.

 8.5.  In the case of a disagreement regarding the result of a game, our system records, which are the data recorded on our servers, shall be the last word.  In the event of a discrepancy between what is seen on your screen and what is actually stored internally, the latter will be deemed accurate.  In order to view previous outcomes, you can access your betting and game history within your account.  Please let us know if you think a result or payout is wrong, and we will look into it by analyzing the game logs.

 8.6.  We must update or perform maintenance on a regular basis to guarantee the continuous smooth and secure operation of our systems. Downtime could occur as a result of this process. During these maintenance periods, you can experience some disruptions to the website and its services, including the activities. We will do our best to reach out to participants or put a notice on the site in advance of the scheduled maintenance during off-peak hours. Problems or losses caused by planned maintenance or unanticipated technical issues are not the responsibility of SpinMills Casino. We promise to either return your bet for that round or fix the game state so you can start playing again after the problem is fixed if our system is stopped while you’re playing.  Reason and equity formed the basis of this policy.

9.  Extras and Sales

9.1.  Participation in any bonus or promotion (such as a welcome bonus, free spins, or loyalty incentive) is subject to the bonus’s own terms and conditions, which are separate from and in addition to our general terms and conditions.  Every promotion’s specifics, including eligibility, wagering requirements, time restrictions, and other regulations, will be laid out in the offer.  You are agreeing to the bonus-specific rules when you claim a bonus.  Avoid collecting the bonus if you feel strongly disagreed with.

 9.2.  The majority of bonuses have some sort of wagering restriction.  So, in order to cash out any gains made with the bonus money, you’ll have to bet a specific amount.  The wagering requirement for a bonus, for instance, could be twenty times the bonus amount.  You can see all the details, including any game restrictions, in the bonus offer.  You won’t be able to withdraw bonus funds or any earnings from them until you fulfill the wagering requirement.

9.3.  Use Bonuses Fairly: The point of bonuses is to incentivize consistent play and provide more enjoyment.  Bonuses are not to be used for abusive purposes.  Some examples of bonus misuse include making high-value wagers that unfairly use bonus money (beyond any specified limits), using several accounts to claim the same bonus repeatedly, or implementing techniques that guarantee profits from bonus funds regardless of game outcome.  Bonuses and any winnings accrued from them are subject to cancellation if we have reason to believe that you are abusing them or not playing them responsibly.  Please refer to Section 7.1 for information about forbidden bonus abuse patterns; severe instances of misuse may lead to the closure of your account.

9.4.  Promotional changes or cancellations are subject to our discretion, but any legitimate claims submitted prior to the change will be honored.  We will not unfairly change the terms of a bonus if you have already begun receiving it.  Bonuses can be refunded to your account if you decide you don’t want to use them.  Get in touch with customer service if you ever have questions regarding bonuses or want to know how to opt out.

10.  Privacy and Security for Data

10.1.  At SpinMills Casino, we value our clients’ privacy very highly.  Data protection rules, including those of the Netherlands and the European Union’s General Data Protection Regulation, are strictly adhered to by us, in addition to our Privacy Policy.   In order to utilize our services or make a transaction, we require certain personal information from you.  Details such as your full name, contact number, email, DOB, and more are included in this.   Account creation, transaction processing, and compliance with laws governing “know your customer” and “anti-fraud” need the disclosure of this information.  No one else should be able to see your personal information unless you give them permission or the law requires them to. This includes payment companies and government agencies.  In order to protect your privacy, third parties will only be able to use your information in certain situations.

 10.2.  Data Security: To keep your personal information safe, we use strong security protocols.  Secure Sockets Layer (SSL) and Transport Layer Security (TLS) encryption, intrusion prevention systems (firewalls), and routine security audits are all part of this.  No internet service can provide 100% protection for your information, no matter how hard we try.  That danger is something you must be aware of and accept if you use our site.  We will inform you and the appropriate authorities, such as the Autoriteit Persoonsgegevens, the Dutch Data Protection Authority, as mandated by law, in the extremely improbable case that a data breach occurs and impacts your personal data.

10.3. You have rights when it comes to the information about you. The data you see can be changed or removed if it’s not needed for business or legal reasons. You can also stop certain types of data processing or say no to them. Finally, you can move your data to another system. Use any of these rights by getting in touch with us through the ways we list in our Privacy Policy or on our website. Legal due dates will tell us what to do. A watchdog group, such as the Dutch Autoriteit Persoonsgegevens, is another way to get help if you believe your data has been misused.

10.4.  By remembering your preferences and logging you in, for instance, cookies and other technologies enhance website analytics and user experience. “Cookies,” or little files stored on your device, are utilized by this website for the purpose of enhancing its operation. For additional details, please refer to our Cookie Policy.

11.  Grievances and Conflict Settlement

11.1.  We truly hope that you will never have a problem with our services, but if you do, please don’t wait to get in touch with our customer service team. Click on the “Contact Us” link on our website or email us at support@spinmills.com to get in touch. As much information as you can about the problem, such as when and what happened, as well as any game or transaction IDs that are important. Our staff will work with you to find an answer after they look over your message.

11.2. Our top goal is to handle all complaints quickly and fairly. Your report will be received, and if needed, an investigation will begin as soon as it is received. We plan to give you a full answer to your question within 8 weeks. We will let you know the reason(s) for the delay and keep you up to date on our progress if we need more time because the problem is so complicated.

11.3. If you’re not happy with the first answer our support team gives you to your complaint, you can ask for it to be sent to a manager or a more senior representative. They are going to look into it more and let us know what they find.

11.4.  Disputes that do not settle via our internal channels may be sent to an impartial third-party dispute resolution provider for further assistance.  An authorized alternative dispute resolution (ADR) entity, such as a neutral third party mediator or arbitrator, will be provided to you by SpinMills Casino.  After reviewing the case, our agency can make an unbiased decision.  Should we come to a deadlock, we should consider using an ADR, which is usually either free or very inexpensive for you.

 11.5 If you feel that we have violated any gaming laws or regulations, you can contact either ADR or the Dutch gaming Authority (Kansspelautoriteit, KSA).  Regulatory compliance is the KSA’s primary concern, not customer disputes over specific transactions; nonetheless, they will take note of your complaint and take appropriate action in the event that they discover significant non-compliance issues.

 11.6.  Online Dispute Resolution (ODR) Platform: EU residents also have the option to utilize the ODR platform run by the European Commission.  If you are having trouble reaching a settlement, the ODR platform can put you in touch with an appropriate ADR organization.  This is an option, however if you’re looking for a speedier conclusion, we recommend our direct procedure or alternative dispute resolution service.

 11.7.  For the sake of proper documentation, we ask that all complaints be sent in writing (via email or our contact form) so that there is no room for misunderstanding.  This ensures that the meaning of the communication is preserved.  For the purpose of evaluation by ourselves, regulators, or other dispute resolution authorities, we keep any correspondence regarding complaints for a minimum of two years (or longer if mandated by law).

 11.8.  Using our complaint method or an alternative dispute resolution (ADR) will not remove your ability to seek legal recourse.  We prefer to resolve disputes through informal means first, but if you are still unhappy after we’ve tried that, you may seek a more official resolution through the courts.  For details on the applicable law and the venue for any court actions, see Section 12.

12. Applicable Law and Authority

12.1. Applicable Law: The laws of the Netherlands shall govern this agreement and any issues arising out of it, including utilization of the website or services. No matter where you are, this will still apply; nevertheless, consumer rights afforded by the laws of your nation will continue to apply to you.

12.2. Authority to Decide: The courts of the Netherlands shall have exclusive jurisdiction over any issue that goes to court. Usually, this implies that the lawsuit will be handled by the courts in the district where our company is registered. The terms of any other jurisdiction, such as consumer protection legislation in your own country, which may allow you to lodge a claim, shall have precedence over this agreement.

12.3. Your Legal Rights as a Consumer: These Terms and Conditions do not restrict any legal rights that you may have as a consumer. Our connection will be governed by the default legal framework indicated by the terms regarding governing law and jurisdiction. They do not limit your ability to exercise any rights or legal choices that are required by law in your jurisdiction.

13. Property Rights

13.1. Ownership: We or our licensed providers own all items (software, games, text, photos, logos, etc.) on the SpinMills Casino website and are protected by intellectual property laws. By utilizing our services, you are only granted the right to access the site for your own amusement, as outlined in these conditions, and no other rights whatsoever to this content.

13.2. Permitted Use: You are granted a restricted, non-transferable license to use this website and its contents for personal, non-commercial purposes. None of our content may be duplicated, shared, viewed, or sold without our prior written authorization. Similarly, you are not permitted to attempt to extract the source code of our software or games or reverse-engineer them in any way unless authorized by law..

13.3. Violations: We reserve the right to terminate your account and/or pursue legal action in the event that you attempt to breach the security of our systems or misuse our intellectual property. We shall strictly enforce these rules in order to protect our platform and our intellectual property.